Existing Customers
Support
This page is for existing customers with a fault or request. New-project enquiries have their own path — the Connection Brief — so support queues stay for support.
Raising a fault
Call us on (08) 6262 9376 — the fastest way to reach someone about a fault.
When reporting, it helps to have: your site name, what stopped working and when, whether anything changed beforehand, and what you've already tried.
Emergencies
For business-down emergencies, call (08) 6262 9376 and say it is an emergency. Managed customers: your agreed escalation path applies as documented in your service agreement.
Not yet a customer?
If you're here about a new project or considering moving your support to us, the Connection Brief is the right door.
Build Your Connection Brief