Collection of Personal Information
We collect personal information, such as your name, email address, company and telephone number through forms on our website and other media (eg Facebook advertising). Our web servers also collect meta-data, which can include your IP address, web browser, domain name, access time and referring website address.
Use of Personal Information
We only use your personal information for the purposes of providing you with services and information that you have requested, or to enable our staff to personally contact you with offers of products or services you may be interested in. We do not subscribe you to newsletters or mass-marketing emails without your express permission.
Retention of Meta-Data
Our service providers retain meta-data in accordance with Australian Government requirements. As some of the various components of our website may be hosted by a third party, they may have limited access to your information. This information may be used for operational purposes, such as capacity planning and optimisation of our website, or in aggregate form to identify trends (eg the region of website visitors).
Third Party Access to Personal Information
We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to statutory obligations or comply with legal process; (b) protect and defend our rights or property; and, (c) act under exigent circumstances to protect the personal safety of users of our services , or the public.
Our website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
Security of Personal Information
We secure all data collected over the Internet using Secure Socket Layer (SSL) encryption, and access to personal information is restricted to staff on our internal network.
Collection of Credit Card Information
If we collect your credit card information online, it is transmitted directly to a PCI-DSS compliant payment gateway. You may opt to have the credit card information saved, in which case we are able to automatically process future payments, but we don’t have access to the card details. If you provide credit card details to us over the phone or in person, the information is entered directly into the system and not stored by us.
Changes to this Policy
We may update this policy from time to time as our operational requirements change, or to reflect changes in law, company policy or as a result of customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information.